Tag: customer

The Digital Customer: Changes And Opportunities For Micro Businesses

The rapid proliferation of smartphones and the internet has completely transformed the way small and micro-businesses function in India. Currently, India has about nine hundred million internet users, and about 96% of them use their mobile devices to access the…

Changing Customer Expectations from Shops in India

In India, there is a rapid change in the customer expectations from shops/businesses, post-pandemic. It would be appropriate to throw light on some of the important aspects of the topic at hand. Several surveys have pointed out that well over…